All patients/clients in home care possess basic rights and responsibilities, including the right to be informed of their rights before initiation of service. If/when a patient/client has been judged incompetent, the family or guardian may exercise these rights.
Be treated without regard to race, color, creed, gender, age, gender preference, national origin, handicap, or decision regarding advanced directives.
Be informed of the extent to which payment for home care services may be expected from Medicare or any sources, the charges not covered by third party payor(s) and any personal responsibility for payment.
Be informed of and participate in decisions regarding you care, including planning of the care to be provided, the disciplines, and the frequency of service. Be advised in advance of any change in the plan of care.
Be advised in advance of the ownership and/or control of Crown Hospice.
Refuse treatment and to be informed of the possible consequences of your choices.
Voice grievances regarding your care or lack of respect for your property without fear of discrimination or reprisals and to have these grievances investigated and responded to.
Have you and your property treated with dignity, consideration, and respect by agency personnel.
Receive payment information orally and in writing before care is initiated and within 30 days of the date Crown Hospice becomes aware of any change.
Confidentiality of all medical, financial and other information related to your care. We will release no information without written authorization from you or your legal representative.
Be informed about advance directives and the Crown Hospice policy and procedures regarding advance directives.
Have you and your family/caregiver taught about your illness and how to provide the treatment/care you require in order to promote greater independence.
Have access to or receive a copy of your clinical record upon request.
Receive timely prior notice of planned transfer or discharge, continuing care requirements, and other services if needed at the time of discharge from Crown Hospice.
“No one except a hospice patient knows peace of mind, which Crown Hospice gives us, knowing that a call for help is only a phone call away, 24 hours a day.”
“The care team at Crown Hospice was there when we needed them. Knowing that gave us peace of mind that words cannot express.”
“I would recommend Crown Hospice highly. They took excellent care of my mom.”